Customer Support Associate – Japanese Speaking

Customer SupportTokyo

Key Details

Key Details

Office: Tokyo

Key Benefits: 

  • Annual salary starting from 4,800,000 JPY (gross)
  • Stock options in a profitable company
  • Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
  • Medical insurance
  • Annual medical check
  • A fun work environment with social activities and events
  • Loads of development opportunities 
  • The opportunity to work with super smart, curious people

And much more – check out more about our offer here.

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We’re looking for a Customer Service Agent who has an excellent command of both Japanese and English to join our growing team in Tokyo. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

  • Help customers have the best experience possible with our product working across email, phone and chat
  • Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts)
  • Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams
  • Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
  • Work autonomously – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you: 

  • Hold Japanese citizenship, Permanent Residency or Child/Spouse of Japanese Citizen Visa (please note we cannot support some Visas for this role)
  • Have excellent verbal and written English and Japanese skills 
  • Are flexible. While you’ll set your own schedule, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
  • Have a razor sharp attention to detail. Can multitask and take responsibility in challenging situations.
  • You hustle. And hard. 
  • Are flexible. You’ll ideally have worked in customer service before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

How we work:

We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with Wise. 

You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement. 

You’ll be expected to talk to our Japanese customers in a local business manner, but also help other region’s customers in English. Our colleagues in the Tokyo office have agents with various backgrounds, nationalities and works professionally with their bicultural knowledge.

There’s no script and no hand holding and we trust each other to get stuff done. 

At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

This is not your average customer service job.

Interested? Check out this vlog to find out more about life in our Customer Support team.

NOTE: Please make sure your applications are submitted in English, as this is our working language.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.


カスタマーサポート (日本語/英語) – 東京



2000 人以上のチームで運営を行っており、お客様の多額の資金を毎日取り扱っています。





  • 質の高いカスタマサービスをチャット、メール、電話、SNSで提供すること
  • 送金に関する問題の解決
  • 本人確認業務の実施
  • 日本国内の金融機関とのコミュニケーション
  • 世界各地のサポートチームと協力し、お客様の問題を解決する
  • 開発チームに改善案を提案する


  • 日本で就業可能な方
  • 日本語が流暢であり、英語での読み書きの他、仕事を行うにあたって英語での意思の疎通が問題なくとれる方
  • 世の中をより良くしたいという情熱
  • フレンドリーで機転が利き、同僚と一丸となって問題解決のために行動できる
  • お客様の送金をサポートし、継続してご利用頂けるよう、お客様との関係を構築できる
  • カスタマーサポートの他、自分の仕事以外にも率先して対応できる
  • 事前に問題を予測し、自ら適切な提案を行うことで、サービス品質の向上に勤められる
  • 何事にも正直で、例えミスをおかしてもそれを認めることができる
  • 決して約束を破らない
  • 楽しく働くことができる
  • 複数の事柄を同時に扱うことができ、かつ自分にとって挑戦的な業務でも責任をもって対応出来ること


  • 第三外国語のスキル
  • 海外送金の経験
  • 過去に銀行やウェブサービス事業会社、電話会社等でのカスタマーサポート経験
  • オンラインバンキングの利用経験
  • 注意深く、細かい点も見逃さないこと
  • 問題を解決する高い能力
  • フィンテックやその他テクノロジーへの興味、高い関心






  • ワークライフバランスを重視した、働きやすい環境
  • 2週間の研修
  • 有給休暇
  • 週休2日、祝日 
  • 月毎の会社負担のチームランチやイベント
  • ストック・オプション
  • 労災保険
  • 健康保険
  • 雇用保険


  • 東京(大手町)
    ※Wiseではコロナ対策のため、一時的に 在宅ワークを推奨しています。



全ての応募者へ公平な選考を行います。選考過程において、調整・確認等が必要になった場合や、特筆事項があれば [email protected] まで英語にてご連絡頂くか、もしくは履歴書にその旨をご記入下さい。


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