EDD Investigations Agent


We’re looking for an EDD Investigations Agent to join our growing Enhanced Due Diligence team in Tallinn.

Key Details

Office: Tallinn, Estonia

Salary range: 1800 EUR gross monthly

Key benefits:

  • Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
  • Stock options in a profitable company
  • Paid annual holiday, sick days, parental leave and other leave opportunities
  • National health insurance plan, with additional 3 health days per year, and sports allowance (Stebby)
  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
  • Wellbeing support – You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you
  • Working from home support – You’ll get financial support to help set up your home office, as we continue to work from home
  • See the full list of our benefits here.

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Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to investigate and monitor high risk businesses according to regulations, risk appetite and Wise’s policies. 

Here’s how you’ll be contributing to EDD team

  • Review and monitor high risk and complex customer verification cases, having a deep and broad knowledge of Wise compliance framework and the regulatory environment
  • Perform due diligence on customers and businesses through a variety of data sources including websites, financial statements, AML policies and external legal opinion; take a risk-based approach to work effectively and maintain speed, quality and consistency;
  • Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
  • Take risk-based case decisions with a clearly documented and auditable record, in the context of our customer due diligence policy, acceptable use policy and applicable regulations;
  • Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
  • Coach others on our regulatory obligations, how our policies fulfill them and our risk-based approach to deterring and preventing money laundering and financial crime;
  • Work in the team and with compliance to evolve both our policies and our due diligence processes, continuously improving our knowledge, risk management and customer experience;
  • Escalate any suspicions and/or concerns to the AML and Fraud teams for review;
  • Work as EDD expert sharing knowledge across teams, delivering a great customer experience and contributing through side projects and ideas on process, policy or product improvements;
  • Analyse, re-evaluate, build and document risk factors and risk mitigation methods for Wise high risk customers;
  • You're able to represent the policies, processes and auditable EDD work to regulators and auditors.

About you: 

  • Your verbal and written English skills are excellent
  • You can multitask and take responsibility in different situations
  • You can handle routine well and have a razor sharp attention to detail
  • You're punctual, independent, proactive and willing to get things done
  • You’re a good communicator and can work in cross-team environment
  • You have minimum of 1 year of work experience in the compliance/risk sector and knowledge of regional and global regulatory requirements and essentials of a risk based approach
  • Finance/accounting background is a plus
  • You are located in Estonia and have a valid local working permit. In the current situation we'll not be able to support a visa or relocation for this role. 

PS! If you're interested in the position, please apply by submitting your CV and cover letter in English. In the cover letter, please explain your motivation to join the EDD team. 

Please note that applications without a cover letter won't be considered.


We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.



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