Part time Customer Support Associate (Turkish Speaker) – No Relocation Sponsorship

Customer SupportTallinn

We’re looking for a passionate Part time Turkish-speaking Customer Support Associate to join our thriving team in Tallinn.

Browse similar opportunities
All company gathering with a balloon saying

Office

Tallinn

Team

Customer Support

Salary Range

762 € + Language Allowance

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission: to make money without borders the new normal. We’ve got 12 million customers across the globe and we’re growing. Fast.

Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply.

So, we’re building a new one!

What does it take?

We’re looking for a passionate Part time Turkish-speaking Customer Support Associate to join our thriving team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise. You’ll be the link between our customers and teams, helping our product teams identify areas for improvement.

We work differently and we’re proud of it! This is not your average customer service job, there’s no script and no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business. 

You’ll:

  • Help customers have the best experience possible with our product working across email, phone and chat
  • Be flexible – this is a shift based work, working hours are between 9am-11pm and you can work either in the mornings or evenings.
  • Go above and beyond the call of duty: work independently without a script and solve complex problems working with other teams
  • Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
  • Work autonomously – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you:

  • Your verbal and written Turkish and English skills are excellent
  • You’re flexible and adaptable, open to working days, evenings, and occasional weekend shifts
  • You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
  • You’re a team-player and understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
  • You love learning new things and challenging ideas, not people.

 

Some key details about the position:

  • We’re looking for someone to join us in our Tallinn office. We expect that you’re already located in Tallinn or willing to relocate to Tallinn from other cities in Estonia. We don’t provide relocation sponsorship for this position.
  • You’re willing to be flexible for onboarding – we offer 1 onboarding option with fixed time slots to kickstart your career at Wise.
  • You will be working 20 hours per week. It's possible to review workload after onboarding period. 

 

PS! If you're interested in the position, please apply by submitting your CV in English, as this is our working language, and answering the application questions.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

 

Ready to apply?

Complete the eligibility checklist now and get started with your online application.

Sign up for job alerts

If you don’t see a role for you right now, sign up to our email job alerts, and you’ll be the first to know when a role becomes available.

Application Review

At this stage, our recruiter and hiring manager will be reviewing applications to narrow down the most excellent candidates based off your resume and answers to our application questions.

Pro tip: We ask application questions for a reason – because this company is on a mission and this role is about communication – so take this opportunity to show us who you are and why you’re a great fit! 📝

Take Home Test (HireVue)

Successful candidates from the application review will be sent a link to a 2 part assessment. The first part is a 📹video assessment where you’ll get a chance to let us know who you are as a person and talk about your past experiences. In the second part you’ll be given a few info links and some “customer emails” to answer where we’ll be looking at your spelling, grammar, accuracy of the information you provide, and your tone.
Be sure to leave up to an hour and a half for this test.

Pro tip: Make sure the device 💻you are using has a functioning microphone and camera as you will be recording your answers in this test. Also, it is recommended to use a computer as the written part will require going through our FAQ and writing proper emails 🧐

Final Interview

You’re going to have your final interview with one of our Senior Team Leads and a team lead online, trough Zoom. This will be a deeper discussion on your mentality and practical skills for the role as well as your motivation to join Wise and take on this position.

Pro tip: Make sure you’ve been to our website or app and know what our products are, what values we stand for and what opportunities you can have for growth. You can test out sending a transfer to get the customer’s experience (you don’t have to complete it 😉). We’d love to hear feedback on your experience or how we can improve! 🔎

Explore our Tallinn office

Don’t mind the cold winters, Tallinn is one of Europe’s best-kept secrets. It’s the perfect place to see what happens when old meets new.

Learn more about our Tallinn office
https://tw-job-site-cms-service-production.s3.eu-central-1.amazonaws.com/app/uploads/2019/11/tallinn-photo-569x380.jpg
https://tw-job-site-cms-service-production.s3.eu-central-1.amazonaws.com/app/uploads/2019/11/tln-1-30-569x380.jpg