Vendor Quality Team Lead

ComplianceBudapest

We are looking for a Vendor Quality Team Lead to join the Global Quality team in Budapest. Your mission is to implement our quality assurance strategy and framework, and by thorough analysis of quality results you help operations improve quality of service, efficiency, effectiveness and knowledge. As a Vendor Quality Team Lead you’ll report directly to the Compliance Senior Quality Lead, while cooperating with our internal Fincrime & Vendor Management teams, as well as the various support functions like Training, KM, CI and more.

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Office

Budapest

Team

Compliance

Salary Range

Starting at HUF 845,000/month

We are looking for a Vendor Quality Team Lead to join the Global Quality team in Budapest. Your mission is to implement our quality assurance strategy and framework, and by thorough analysis of quality results you help operations improve quality of service, efficiency, effectiveness and knowledge. As a Vendor Quality Team Lead you’ll report directly to the Compliance Senior Quality Lead, while cooperating with our internal Fincrime & Vendor Management teams, as well as the various support functions like Training, KM, CI and more.

The Vendor Quality lead is a people lead with a mindset that allows them to build processes that put our customers first while being aware of the risks surrounding the industry, specific products and requirements set to us by regulations and partners. They provide visibility, guarantee collaboration and opportunities to improve Quality operations state and scalability, make sure we are compliant in our processes and product, forecast required resources. Having in mind the service levels growth and globalisation of Wise.

Responsibilities

Build and maintain a positive work environment and scaling company culture and values;

Developing a strong Vendor Quality team and support specialists on their personal growth paths while inspiring and motivating the team to succeed;

Define the goals for the Vendor Quality team while supporting the Quality Teams’ vision;

Help team members to understand their role in the mission through coaching, challenge or mediating debates;

Managing team’s resources and their relevant skills;

Propose decisions for direct reports like salary raise, promotion, leave approval, etc;

Onboarding new Quality and Senior Quality Specialists in their role and in the team;

Taking ownership of implementing and operating the Quality framework with the team, Vendors and product in the Vendor operational teams, aligned to a Quality team and Global Service Delivery initiatives;

Builds connections between team members as well as cross-team and facilitates collaboration. Identifies new collaboration needs on the team level;

Measure and support the alignment of team KPIs and SLAs for success and efficiency;

Act as the main point of contact for the Vendor area’s Quality Management topics for Internal and External parties;

Driving team’s input and participation in Quality team planning, as well as taking part in Vendor tribe planning where needed;

Coordinate Vendor Quality specialists activities, ensuring at all times a high-quality, high-speed workflow with optimal coverage;

Ensure that all information and documentation provided to satisfy parties information requests meets both the FinCrime, Vendors’ and Wise’ s expectations regarding quality and mode of presentation;

Hire, lead, develop and manage a Vendor team, including amongst others administrative tasks such as scheduling, interviewing, hiring, organizing team activities, etc

Owner of the team’s entertainment budget. Keeping it up to date, syncing it with the rest of the leads in the group + STL.

 

Apply if you:

 

Are willing to become a strong people lead and potentially have some experience in leading a team, or coordinating activities in a group. 

Have a good understanding of quality, what it impacts and how it can be driven, and a hands down approach with managing processes. 

Are a good communicator – is keen on simplifying processes and other topics, adapting to different audiences, able to present their work, talking through problems and resolving conflicts whenever needed.

Have developed an analytical mindset, can read data and make basic assumptions.

If this sounds like the beginning of a great new challenge for you, please apply by submitting your CV and cover letter in English.

 

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

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