Due Diligence Team Lead

ComplianceTallinn

Our Due Diligence team is looking for a Team Lead in Tallinn, Estonia. This role is a unique opportunity to have an impact on Wise’s mission, develop a high performing verification team and help save millions more people money. 

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Office

Tallinn

Team

Compliance

Salary Range

2300 EUR gross/monthly

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking

Your mission will be to develop a high performing verification team, to learn more about the compliance world, to improve the sometimes frustrating verification process for our customers, and to help millions more potential customers save money by using Wise!

The role as a Due Diligence Team Lead gives you the opportunity to:

  • Develop a strong verification team and support agents on their personal growth path by scheduling, interviewing, hiring, organising team events, providing regular coaching, and more.
  • Help the team develop and measure KPIs for success while planning team capacity and focusing on customer experience.
  • Increase the efficiency of the verification team while balancing the health and productivity of your agents.
  • Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base.
  • Be accountable for quality assurance of verification performed, making decisions within our policy framework, and working with compliance to evolve both our policies and processes.
  • Manage the trainings of the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime.
  • Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of recommendations and policies.
  • Work with product teams, customer operations, and across compliance to manage operational impact of changes and drive initiatives to improve the customer experience, increase automation or improve operational efficiencies.
  • Represent the policies, processes, and auditable verification work to regulators and auditors.

As the Due Diligence Team Lead you should have the following skills:

  • Your verbal and written English skills are excellent, any additional language skills are a plus
  • You have strong administrative skill and extremely organised, with familiarity in navigating administrative systems
  • You have a good understanding of the regulatory framework surrounding customer verification and familiarity with reading legal and regulatory documents, preferably from a market that Wise currently operates in
  • You’re a great communicator with strong presentation skills and can assist internal and external projects and audits, and you’re comfortable and calm when either giving or receiving feedback
  • You have the ability to analyse and move team’s metrics and KPIs, and forecast resources for effective planning
  • You have a proven track record of taking ownership over your duties taking charge in different situations, and passionate about developing your team
  • You have previous work experience in the financial sector or similar (eg. relevant regulatory landscape)

Hiring process:

  • Application review (including reviewing your cover letter answers)
  • 1st interview with two Team Leads
  • Final interview with 2 Area Leads

If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English (answering the questions below) before (insert date)

In your Cover Letter please answer the following questions: 

  • What are your expectations for this role?
  • How do you make sure that your team has a healthy team culture?
  • Our team receives on average 2000 emails per week, but processes 1800 emails weekly. Additionally, the team has a backlog of 500 emails that is carried over from week to week. What are your plans to come out of this backlog trend on a short term basis and to avoid it altogether in the long term?

Please note that applications without cover letter will not be considered. 

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Ready to apply?

Complete the eligibility checklist now and get started with your online application.

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