Customer Support Associate (Italian Speaker) – No Relocation Sponsorship
We’re looking for a passionate Italian-speaking Customer Support Associate to join our thriving team in Tartu.
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission: to make money without borders the new normal. We’ve got 12 million customers across the globe and we’re growing. Fast.
Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply.
So, we’re building a new one!
What does it take?
We’re looking for a passionate Italian-speaking Customer Support Associate to join our thriving team in Tartu. You’ll play the key role in helping our customers have a great experience with Wise. You’ll be the link between our customers and teams, helping our product teams identify areas for improvement.
We work differently and we’re proud of it! This is not your average customer service job, there’s no script and no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.
Here’s how you’ll be contributing to the Customer Support team:
- Help customers have the best experience possible with our product working across email, phone and chat
- Be flexible working during business hours but sometimes covering an evening or weekend shift (we’ll get you a cab home if you finish after 11pm)
- Go above and beyond the call of duty: work independently without a script and solve complex problems working with other teams
- Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
- Work autonomously – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression.
- You’re already located in Tartu, Estonia (we don't provide relocation assistance for this role)
- Your verbal and written Italian and English skills are excellent – phone, email and chat contacts are the main responsibility for this role, so clear communication is key
- You’re flexible and adaptable, open to working days, evenings, and occasional weekend shifts
- You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
- You’re a team-player and understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
- You love learning new things and challenging ideas, not people.
PS! If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.
We’re committed to supporting Ukrainian refugees applying for this position. If you’ve had to relocate and are looking for a new job, don’t hesitate to apply below.
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.
Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.
And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.
Ready to apply?
Complete the eligibility checklist now and get started with your online application.
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At this stage, our recruiter and hiring manager will be reviewing applications to narrow down the most excellent candidates based off your resume and answers to our application questions.
Pro tip: We ask application questions for a reason – because this company is on a mission and this role is about communication – so take this opportunity to show us who you are and why you’re a great fit! 📝
Successful candidates from the application review will be sent a short video interview and a test through HireVue (check your spam folder!). You’ll be given a few info links and some “customer emails” to answer. We’ll be looking at your spelling, grammar, accuracy of the information you provide, and your tone.
Pro tip: Make sure you’ve got a quiet place and about an hour free to complete this stage! 💻
Interview with the team
You’re going meet with one of our Customer Support Team Leads and a team member online, via Zoom. You’ll discuss your experience and skills, your motivation for this position & Wise, and how well you fit in with our mission and values. (1 hour)
Pro tip: Wise is a mission-driven company, so make sure you’ve looked us up and come to the interview prepared to talk through how you can add to that mission! Make sure you’ve been to our website or app and know what our products are. Test out sending a transfer to get the customer’s experience (you don’t have to complete it 😉). We’d love to hear feedback on your experience or how we can improve! 🔎
How we work
At Wise, we work differently and we’re proud of it. Here you’ll have bucket loads of freedom, responsibility and autonomy. In practise, this means working in autonomous teams. Working this way helps us move at speed and achieve our mission faster.
Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So we’re building a new one. We’ve come a long way, but we’re only just getting started.
Compensation and stock
At Wise, all our employees have a share in our mission and the responsibility to make our product a success. Our team’s priority is to ensure our compensation packages are competitive, fair and transparent. Stock is one of the ways we share the value of our growth and is a key part of our compensation package. But how does stock work? Find out 👇
There are many ways in which you can progress at Wise, but we’re all encouraged to drive our own development and to grab the right opportunities. What you can accomplish here isn’t set by your job title or your previous experience. Read more about it from our employees 👇