Social Media Customer Support Agent

Customer SupportSão Paulo

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Office

São Paulo

Team

Customer Support

Social Media Customer Support Associate

We’re looking for pioneer Social Media Customer Support Associates to grow and develop our new Social Media Support team in Sao Paulo!

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking

You’ll receive a competitive package including a competitive monthly salary + Restricted Stock Units (RSUs) in a profitable company + an extensive benefits package!

The projected start date for this role is early September. 

Read more about open roles and Wise here: https://www.wise.jobs

Your mission: 

Your mission is to help Portuguese speaking customers have an excellent experience with Wise. This role is a unique opportunity for someone passionate about both social media and providing an exceptional customer experience, where you'll engage with customers to solve problems and build community on our various social platforms. 

  • Provide world-class support and community for our Portuguese speaking customers online across all of our social media platforms (including Twitter, Facebook, Instagram, LinkedIn, and YouTube) – and understand that making a customer happy is crucially important to our success
  • You should be creative, friendly, and solution-oriented with both customers and colleagues
  • Constantly stay up-to-date on social media processes and applications and look for new ways to use them to help our customers & team
  • Understand the impact and role that customer support can play in new media, such as social platforms
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers

A bit about you: 

  • You’re fluent in Portuguese and English, both verbally and written. You’ll be supporting Portuguese speaking customers but the working language at Wise is English. You’ll be responding  to questions and comments on social media channels, so we'll be evaluating your communication skills throughout the process starting with the application… put your best foot forward with flawless spelling and grammar!

 

  • You’re experienced. You’re ideally someone who has previous experience providing high-volume customer support online (via social media, chat, community management, etc.) and/or working with public content (public relations, journalism, publication, communications) to be clear, this is a customer support position, not a content creation role. We’re willing to work with the right person, whatever your experience. We’re looking for genuine people who work hard and love helping others. If that sounds like you, tell us why you’re a great fit!

  • You're flexible. You’re willing to work 6×1 up to 36 hours per week.

  • You're a master behind the keyboard. You're an expert typer, at least 45 words per minute, and you quickly pick up how to navigate and use new software and online tools – Knowledge of tools like Hootsuite, Agorapulse, Sprout Social, or similar that support social customer support would be helpful

  • You're organized. You can multitask – you're also punctual, reliable, and methodical in your approach with a solution-oriented mindset – and you've got a sharp attention to detail which makes learning new systems and procedures a breeze.

  • You're cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive

  • You're growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you're adaptable, learning new systems and processes quickly

  • You're a team-player. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you

To Apply: 

Please submit your resume, a cover letter, and answer the application questions in English. English is our working language, and all of your interviews and training will be done in English. Applications in Portuguese will not be considered. 

 Key benefits:

  • 💵  Competitive gross monthly salary
  • 🚀  RSU's in a rapidly growing company 
  • 🩺  Health and Dental allowance for you and your legal dependents
  • 💝  Life Insurance and Employee Assistance Plan (EAP)
  • ☀️  Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
  • 🏝️  A paid 6-week sabbatical leave after four years 
  • 👶🏼  18-weeks of paid parental leave, after a year with us & child care assistance
  • 🍴  Meal (560 BRL per month) and Food (880 BRL per month) Vouchers
  • 🚗  Transportation vouchers

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Ready to apply?

Complete the eligibility checklist now and get started with your online application.

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The concrete jungle of São Paulo is a vibrant metropolis like no other. 

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