Payment Operations Quality Specialist

OperationsBudapest

We are looking for Payments Operations Quality Specialists to join our Quality team in Budapest.

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Two team members working together

Office

Budapest

Team

Operations

Salary Range

gross 610.000 HUF

We are looking for Payments Operations Quality Specialists to join our Quality team in Budapest. Your mission is to help implement and enforce our quality management strategy and framework.

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform offering true multi-currency banking. 

As a Quality Specialist, you’ll report directly to the Payments Operations Quality Team Lead and promote quality culture in your area, while cooperating with our internal Payments Operations teams, as well as the various support functions like Training, KM, CI and more.

Here’s how you’ll be contributing to the Quality Control team:

  • Maintain comprehensive knowledge of the Payments Operations processes and procedures;
  • Create, organize and improve Payments Operations teams standardized Quality processes for agents, vendors and products;
  • Conduct regular quality checks on agents, vendors and products, to assure work quality;
  • Accompany quality assessments with meaningful and constructive feedback, while helping agents, vendors and product to improve their quality performance with specific instructions;
  • Follow and adhere internal and external SLAs and KPIs, individually and within the team level;
  • Help Wise accomplish its objectives by bringing a systematic, disciplined approach to evaluation and improvements of the quality of Payments Operations teams, vendors and product;
  • Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards;
  • Report Payments Operations team’s and product performance to relevant stakeholders;
  • Contribute to the team culture in a positive manner;
  • Effectively working through Quality reporting tasks maintaining speed, quality and consistency of report management;
  • Act as an objective source of independent advice to ensure quality, legality and goal achievement in Payments Operations processes, vendors and product.

About you: 

  • You have excellent written and verbal English skills;
  • You have Japanese language knowledge;
  • You can expresses yourself clearly, know the audience and follow critical channels;
  • You communicate with confidence;
  • You have attention to details and have analytical skills;
  • You adapt to Wise type of communication;
  • You are able to detect and solve problematic cases and processes and escalate them as needed;
  • You have good in depth knowledge of Quality Assurance;
  • You have Finance background;
  • You are well organized and are able to divide your time between specific activities in order to get things done;
  • You can work independently and make decisions when solving cases;
  • You are reliable, adaptable and display commitment to the team’s goal;
  • You know how to work with Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides), Office suite (Word, Excel) and Confluence

If you're interested in the position, please apply by submitting your CV in English.

 

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Ready to apply?

Complete the eligibility checklist now and get started with your online application.

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