Surveillance (EDD) Team Lead


We’re looking for an energetic and experienced Team Lead to join our growing Surveillance (Enhanced Due Diligence) team in Tallinn, Estonia. This role is a unique opportunity to develop a high performing Surveillance team, while leveraging your knowledge and experience to help millions more potential customers save money by using Wise! The Surveillance Team Lead is a people lead with a mindset that allows them to build processes that put our customers first while being aware of the risks surrounding the industry, specific products, and requirements set to us by regulations and partners.

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Salary Range

2300 EUR gross/monthly + RSUs

The role as the Surveillance (EDD) Team Lead gives you the opportunity to:

  • Hire, lead, develop and manage a Surveillance (Enhanced Due Diligence) team, including amongst others administrative tasks such as scheduling, interviewing, hiring, organising team activities etc;
  • Measure team KPIs, plan capacity and maintain focus on the customer experience;
  • Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base; 
  • Be accountable for quality assurance of the investigations performed, taking decisions within our policy framework and working with compliance to evolve both our policies and processes;
  • Understand and manage training the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime;
  • Be able to represent policies, processes and auditable investigation work to regulators and auditors;
  • Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies; 
  • Work with product teams, customer support and across compliance to manage operational impact of changes and identify opportunities to improve the customer experience, increase automation or improve operational efficiencies.

As the Surveillance (EDD) Team Lead you should have the following skills:

  • You have very good verbal and written English, any other languages are a plus;
  • You have the ability to multi-task and take responsibility in challenging situations;
  • You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in;
  • You are operating and leading according to the company values;
  • You have great communication and presentations skills, to support internal and external projects and audits;
  • You have thorough understanding of and ability to analyse and move of team’s metrics/KPIs;
  • You can manage the support and development of different area’s specialists;
  • You have proven track record of taking individual ownership and responsibilities as well as being a great team-player;
  • You have the familiarity with reading legal and regulatory documents;
  • You have previous work experience in the financial sector or similar (that has given you an understanding of the relevant regulatory landscape).
  • You are legally authorised to work in Estonia.

Hiring process:

  • Application and Cover Letter review
  • Take Home assignment
  • First interview with a team lead or a team member and senior team lead 
  • Final interview with the senior lead and the area lead

If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English (answering the question below) before 27th of September 2022

  • What are the biggest obstacles a Surveillance team faces in a fast growing FinTech company and how would you address those?

Please note that an application without a cover letter will not be considered. 

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

Ready to apply?

Complete the eligibility checklist now and get started with your online application.

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