Due Diligence Agent

ComplianceSingapore

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Office

Singapore

Team

Compliance

Salary Range

$3890

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. The Agent will be engaged in research and analysis. They will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counter-parties of various characteristics.

Duties and responsibilities:

  • Performs Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events.
  • Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested.
  • Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification
  • Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.
  • Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies. 
  • Provides guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate.
  • Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services.
  • When warranted, be capable of drafting SAR narratives to report activity deemed unusual.
  • Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations.
  • Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies.
  • Support Wise in internal and external audits and regulatory due diligence process related queries reviews.
  • Escalate any suspicions and/or concerns to the AML and Fraud teams for review

 

About you: 

  • Work autonomously within a limited variety of well-defined procedures and practices (not necessarily standardised).
  • Handles more complex activities with moderate variation. Deals with less straightforward questions, coordinate with as many sources of information necessary within and outside the business to support solutions.
  • Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
  • Excellent interpersonal and communication skills, Strong organisational skills, attention to detail, analytical abilities, and ability to adhere to strict deadlines in a fast paced and high pressure environment.
  • Punctual, independent, proactive and willing to get things done;
  • Ability to work in a diverse work environment which requires collaboration, partnership and transparency.
  • You are a Singaporean Citizen or Permanent resident (please note we cannot support visas for this role) 

 

PS! If you’re interested in the position, please apply by submitting your CV and cover letter in English, and answering the application questions. Cover letter is a must to be considered.

 

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Ready to apply?

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Explore our Singapore office

Wise is located in Paya Lebar — a bustling intersection between the colourful historic neighbourhoods of Geylang and Joo Chiat.

Learn more about our Singapore office
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