Customer Support Associate (English Speaker) – No Relocation Sponsorship

Customer SupportTartu

We’re looking for a passionate English-speaking Customer Support Associate to join our team in Tartu. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement.

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Office

Tartu

Team

Customer Support

Salary Range

1675 EUR (gross) + Restricted Stock Units

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission: to make money without borders the new normal. We’ve got 13 million customers across the globe and we’re growing. Fast.

And it’s not just our business that’s growing fast, our team is growing too!

We’re looking for a passionate English-speaking Customer Support Associate to join our team in Tartu. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement.

We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

Here’s how you’ll be contributing to the Customer Support team:

  • Help customers have the best experience possible with our product working across email, phone and chat
  • Be flexible! You’ll be covering variety of shifts – we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand
  • Go above and beyond the call of duty: work independently and solve complex problems working together with other teams
  • Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers
  • Work autonomously – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression.

 About you: 

  • You’re located in Tartu, Estonia and legally authorized to work in Estonia – we don’t offer relocations sponsorship for this role
  • Your verbal and written English skills are excellent
  • You’re flexible and adaptable, open to working days, evenings and weekend shifts (shifts vary between 7am-11pm)
  • You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
  • You’re a team-player and understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
  • You love learning new things and challenging ideas, not people.

 

PS! If you’re interested in the position, please apply by submitting your CV in English, and answering the application questions.

Have a look at what your life at Wise will be by taking a look at our blogs and our benefits in our Tartu office!

We’re committed to supporting Ukrainian refugees applying for this position. If you’ve had to relocate and are looking for a new job, don’t hesitate to apply.

 

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

 

Ready to apply?

Complete the eligibility checklist now and get started with your online application.

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Application Review

At this stage, our recruiter and hiring manager will be reviewing applications to narrow down the most excellent candidates based off your resume and answers to our application questions.

Pro tip: We ask application questions for a reason – because this company is on a mission and this role is about communication – so take this opportunity to show us who you are and why you’re a great fit! 📝

Take Home Test (HireVue)

Successful candidates from the application review will be sent a link to a 2 part assessment. The first part is a 📹video assessment where you’ll get a chance to let us know who you are as a person and talk about your past experiences. In the second part you’ll be given a few info links and some “customer emails” to answer where we’ll be looking at your spelling, grammar, accuracy of the information you provide, and your tone.
Be sure to leave up to an hour and a half for this test.

Pro tip: Make sure the device 💻you are using has a functioning microphone and camera as you will be recording your answers in this test. Also, it is recommended to use a computer as the written part will require going through our FAQ and writing proper emails 🧐

Final Interview

You’re going to have your final interview with one of our Senior Team Leads and a team lead online, through Zoom. This will be a deeper discussion on your mentality and practical skills for the role as well as your motivation to join Wise and take on this position.

Pro tip: Make sure you’ve been to our website or app and know what our products are, what values we stand for and what opportunities you can have for growth. You can test out sending a transfer to get the customer’s experience (you don’t have to complete it 😉). We’d love to hear feedback on your experience or how we can improve! 🔎

Explore our Tartu office

Tartu is one of the oldest cities in the Baltic and its 17th century university is at the very heart of the town. Set on the river Emajõgi, it’s the perfect place to see what happens when history meets innovation.

Learn more about our Tartu office
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