Social Media Customer Support Associate – Relocation Sponsorship

Customer SupportTallinn

We’re looking for a passionate English-speaking Social Media Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement.

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Office

Tallinn

Team

Customer Support

Salary Range

1675€, Restricted Stock Units

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission: to make money without borders the new normal. We’ve got 13 million customers across the globe and we’re growing. Fast.

And it’s not just our business that’s growing fast, our team is growing too!

We’re looking for a passionate English-speaking Social Media Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement.

We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

Your Mission:

  • Create a wonderful customer experience for our English-speaking customers online across all of our social media platforms (including Twitter, Facebook, Instagram and YouTube) – and understand that making a customer happy is crucially important to our success
  • Be creative, friendly, and solution-oriented with both customers and colleagues
  • Constantly stay up-to-date on social media processes and applications and look for new ways to use them to help our customers & team
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers.

About You:

  • You’re located in Tallinn, Estonia or ready to relocate here*
  • Your verbal and written English skills are excellent 
  • You’re flexible and adaptable, open to working days, evenings and weekend shifts (shifts vary between 7am-9pm)
  • You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
  • You’re a team-player and understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our  values guide you
  • You love learning new things and challenging ideas, not people
  • You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute.

PS! If you’re interested in the position, please apply by submitting your CV and cover letter in English and answering the application questions.

Have a look at what your life at Wise will be by taking a look at our blogs and our benefits in our Tallinn office!

We’re committed to supporting Ukrainian refugees applying for this position. If you’ve had to relocate and are looking for a new job, don’t hesitate to apply.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

*It’s not guaranteed that candidates’ visa applications will be successful. Please be aware that the Estonian immigration and law authorities may exercise additional scrutiny for applications from countries which are considered to be higher risk by Estonian authorities. These countries may include, but are not limited to, India, Nigeria, Pakistan, Bangladesh, Iran, Egypt, Syria and Cameroon.

Ready to apply?

Complete the eligibility checklist now and get started with your online application.

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Application Review

At this stage, our recruiter and hiring manager will be reviewing applications to narrow down the most excellent candidates based off your resume and answers to our application questions.

Pro tip: We ask application questions for a reason – because this company is on a mission and this role is about communication – so take this opportunity to show us who you are and why you’re a great fit! 📝

HireVue

Successful candidates from the application review will be sent a short video interview and a test through HireVue (check your spam folder!). You’ll be given a few info links and some “customer emails” to answer. We’ll be looking at your spelling, grammar, accuracy of the information you provide, and your tone.

Pro tip: Make sure you’ve got a quiet place and about an hour free to complete this stage! 💻

Interview with the team

You’re going meet with one of our Customer Support Team Leads and a team member online, via Zoom. You’ll discuss your experience and skills, your motivation for this position & Wise, and how well you fit in with our mission and values. (1 hour)

Pro tip: Wise is a mission-driven company, so make sure you’ve looked us up and come to the interview prepared to talk through how you can add to that mission! Make sure you’ve been to our website or app and know what our products are. Test out sending a transfer to get the customer’s experience (you don’t have to complete it 😉). We’d love to hear feedback on your experience or how we can improve! 🔎

Explore our Tallinn office

Don’t mind the cold winters, Tallinn is one of Europe’s best-kept secrets. It’s the perfect place to see what happens when old meets new.

Learn more about our Tallinn office
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