API Technical Support Engineer

EngineeringAustin

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Office

Austin

Team

Engineering

Salary Range

$75,000 - $107,000 + Restricted Stock Units (RSUs)

We’re looking for an API Technical Support Engineer to join our global API Support Team.

This position is available in Austin, TX. As API Technical Support Engineer you’ll become part of a global API Support team whose main focus is to support our partners (enterprise and financial institutions) during the pre-sales, integration and post launch phases of the implementation. Continuously analyzing and improving processes and tooling to ensure flawless experience of API users, regardless of whether it’s a huge enterprise or another Wise user calling our public API.

You’ll receive a competitive package including a starting salary of $75,000 – $107,000 + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below 😉)

Your mission:

  • Get to know the Wise API and Wise Platform capabilities to the finest details.
  • Provide technical support to engineers from companies and partners who are integrating with the Wise Public API. https://api-docs.wise.com/
  • Making sure our technical support is friendly and empathetic, provides solutions to problems accurately, timely and consistently.
  • Maintain API documentation, examples and FAQs to minimize contact rates.
  • Make suggestions on how to improve the API based on customer feedback.
  • Support the sales team from a technical standpoint during calls with potential partners.
  • Participate in the design and implementation of a scalable onboarding and proactive support frameworks for partners.
  • Mediate during incidents involving the right teams and providing feedback to partners.

A bit about you:

  • You have strong communication skills and ability to articulate complex and technical concepts to non-technical audiences.
  • You’re able to define the scope of your responsibilities and keep the focus to deliver.
  • You are passionate about technology and its relationship with business and customer experience.
  • You know how to use SQL databases, test and debug REST APIs and read logs. Postman and curl are a part of your toolbox.
  • You have empathy for users and are able to provide great support and onboarding experience.
  • You are willing to travel, to work and learn with product engineering, customer support and operations teams across the world.
  • You are humble and work well in a team with a diverse group of people from all over the globe and in different timezones.

Key benefits:

  • 🚀 RSU’s in a rapidly growing company
  • 💪 An annual self-development budget
  • 🩺 Medical, dental, & vision insurance – including HSA and FSA options
  • 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
  • 💻 Hybrid working – up to 3 days/week working from home, the other 2 days in the office
  • 🌍 Relocation expenses covered
  • ☀️ 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
  • 🏝️ A paid 6-week sabbatical leave after four years
  • 👶🏼 18-weeks of paid parental leave, after a year with us
  • 💰 401k with up to a 4% employer match 

Find out more about our benefits in our Austin office.

 

Our values and additional information:

  • We value you, your opinion and your skills. We really do. In fact we trust you so much that it will be entirely up to you and your team only to figure out what needs to be done to address the challenge. There is no hierarchy to go to for getting your plans approved. No managers taking glory for your achievements.
  • Customers first. Here at Wise we don’t hire people who blindly follow orders, who excuse bad outcomes with “we followed the process” and who are never willing to go the extra mile.
  • We get things done. If you have already accomplished great things which stand out from the average then you will feel right at home in Wise.
  • Find out more about the way we build our product: https://medium.com/transferwise-engineering

Wise was founded in 2011 with a clear mission: Money without borders – so people and businesses can send and receive money instantly, conveniently, transparently and eventually free.

We’re taking this one step further and bringing Wise to customers’ own bank and business products and we’re looking for the very best to help us achieve our goals.

Find out more about the way we build our product here: http://tech.transferwise.com/product-engineering-principles-transferwise/

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

#LI-AY1

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