Card Disputes Agent


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We’re looking for a Card Dispute and Chargeback Agent to join our growing team in Budapest. This role is a unique opportunity to have an impact on Wise’s mission, recover losses, help our customers, and improve our product. You personally can help us get closer to the mission!

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

Here’s how you’ll be contributing to the Card Dispute and Chargeback team:

  • Deep dive into customers' disputes and take appropriate actions. 
  • Process card chargebacks and provide required information to our partners and the card scheme. 
  • Learn and understand the relevant regulations and guidelines. 
  • Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 
  • Work with our dedicated developers to identify and support improvements.
  • Report when appropriate to partners, card schemes and authorities. 

About you: 

  • Previous Experience with Disputes or Compliance or Visa and Mastercard schemes
  • Your verbal and written English skills are excellent. If you speak other languages, then that’s a plus. 
  • You have strong attention to detail, punctuality, and are comfortable taking initiatives. 
  • You have some experience being part of a driven high performing team.
  • You are good with routine but can also adapt and keep up with fast changes.
  • You are able to work independently but also know how important good team-work is.
  • You can make decisions in critical situations and have the ability to multitask.
  • You’re flexible in working hours

Starting salary: 

677.500 HUF

Key benefits:

  • Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
  • Restricted Stock Units in a profitable company
  • Paid annual holiday, sick days, parental leave and other leave opportunities
  • Health insurance plan, with additional holidays paid by Wise
  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
  • A fun and friendly environment with social activities, team lunches and fully-stocked kitchen. We also welcome well-behaved dogs. 
  • Commuting benefits.
  • Szép card.

If you're interested in the position, please apply by submitting your CV and Cover Letter by 31st of January, 2023.

We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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