Card Dispute and Chargeback Agent

ComplianceTampa

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Office

Tampa

Team

Compliance

Card Dispute and Chargeback Agent

 

We’re looking for a Card Dispute and Chargeback Agent to join our growing team in Tampa. This role is a unique opportunity to have an impact on Wise’s mission, recover losses, help our customers, and improve our product. You personally can help us get closer to the mission!

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking

Here’s how you’ll be contributing to the Card Dispute and Chargeback team:

  • Deep dive into customers' disputes and take appropriate actions. 
  • Process card chargebacks and provide required information to our partners and the card scheme. 
  • Learn and understand the relevant regulations and guidelines. 
  • Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 
  • Work with our dedicated developers to identify and support improvements.
  • Report when appropriate to partners, card schemes and authorities. 

About you: 

  • Your verbal and written English skills are excellent. If you speak other languages then that’s a plus. 
  • You have previous Experience with Disputes or Compliance or Visa and Mastercard schemes.
  • You have strong attention to detail, punctuality, and are comfortable taking initiatives. 
  • You have some experience being part of a driven high performing team.
  • You are good with routine but can also adapt and keep up with fast changes.
  • You are able to work independently but also know how important good team-work is.
  • You can make decisions in critical situations and have the ability to multitask.
  • You’re flexible in working hours.
  • You’re eligible to work in our Tampa office.

Also…

  • You've got at least a high school diploma or GED equivalent.
  • Any additional languages are always welcome!
  • Must already be legally authorized to work in the US, we cannot provide Visa sponsorship for this role
  • This is NOT a remote position, this is a full-time position located in Tampa, Florida

Key benefits:

  • 💵  $24.50 per hour starting salary
  • 🚀  RSU's in a rapidly growing company 
  • 💻  Hybrid working – up to 3 days/week working from home, the other 2 days in the office
  • ✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
  • 💪  An annual self-development budget
  • 🩺  Medical, dental, & vision insurance – including HSA and FSA options
  • 💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
  • 🐶  Pet friendly offices
  • ☀️  25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
  • 🏝️  A paid 6-week sabbatical leave after four years 
  • 👶🏼  18-weeks of paid parental leave, after a year with us
  • 💰  401k with up to a 4% employer match
  • ⭐️  Here’s more info on our benefits in Tampa

This role will give you the opportunity to:

  • Make an Impact – We're all about intellectual curiosity, growth, and a solution-oriented mindset, because after all, this isn't just a job to us! 🚀

  • Be Yourself – We’re looking for team members who have friendly personalities that are fun to work with! We're not interested in drama, only good Karma! 💙

  • Work Globally – Our customers are all over the world and our team members are just as diverse. We're 3000+ Wisers strong, with over 90 nationalities working in offices from Tampa to Tokyo, and several places in-between 🌎

  • Inspire Teams – With your ideas, knowledge, self-starting attitude, and customer insight, you’ll directly drive innovation and help us make money borderless! Whatever the mission, we get it done! 💫

 

We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

#LI-KE1 

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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