Volume Recruitment Manager


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As Volume Recruitment Lead you will be responsible for all aspects of Customer Support and Operations recruitment in the EMEA region, leading a team of Recruiters and Sourcers across multiple locations. You will also act as a change agent, continuously improving the quality of our recruitment practices for Wise globally. 

Culture is everything to us at Wise and identifying, attracting and selecting the best talent to support our highly collaborative and non-hierarchical culture is key to our continued growth.

Some of your responsibilities will be to:

  • Lead the Customer Support and Operations recruitment teams across EMEA (Estonia, Hungary, UK) to deliver circa 1,000 hires per annum.
  • Develop flexible resource plans to ensure the team is of the right size to deliver growth as per workforce plans.
  • Develop and set clear goals, and ensure accountability and ownership.
  • Work with your global peers to drive a high-performance hiring culture across Wise; incubate and scale new processes and tools accordingly.
  • Ensure that your team delivers the best possible candidate and stakeholder experience possible and that we are adhering to our values every step of the way. 
  • Partner with senior leaders, FP&A and People Partners to develop sustainable workforce plans and monitor attainment.
  • Role-model DEI best practices to ensure that we embed diversity into the dna of our recruiting philosophy.
  • Partner with other leads across the People team to find solutions to talent related problems (Operations, Partners, Learning, Mobility & Reward). 
  • Ensure that we’re building robust and scalable processes, prioritising automation where possible.
  • Own, design, build and implement transformation programmes across the team to elevate our ways of working and practices.
  • Partner with Employer Brand colleagues to build a strong presence in the region: build talent communities, arrange hiring events and influence your hiring teams to use their social channels as optimally as possible.
  • Act as a primary local point of contact for senior leaders in Customer Support and Operations; leading with data to provide actionable MI and unblocking challenges along the way. 

About you:

  • You have previous leadership experience building and developing world-class teams.
  • You are comfortable working in matrixed environments and able to engage and inspire multi-cultural teams.
  • You’re a challenger by nature, resilient with a can-do attitude, able to operate with agility.
  • You’re a coach, a negotiator, and a servant leader all in one; you’re focused on solving for the business whilst nurturing your team to be the best version of themselves.
  • You’re a subject matter expert in recruitment, able to transform ideas and best practice into embedded new ways of working.


Key Attributes

  • Data Driven. You’re able to use data to build narratives and influence change. You can make evidence-based decisions and you’re able to use data to measure impact
  • Flexible & adaptable. You’re able to switch effectively between tasks and deal with constantly-changing workload and priorities. 
  • Growth mindset. You role-model curiosity, always seeking to understand.
  • Big Thinker. You understand the impact of your work on the success of the company. You’re able to create well thought-through action plans built around the big picture. You consider others and you’re aware of the impact your work has on other teams. You’re always thinking and planning for scalable and sustainable solutions.
  • Change enabler. You promote, deliver and facilitate change; driving adoption across our team and the business.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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