Implementation Lead

We’re looking for an Implementation Lead  to join our growing Wise Platform team in the Americas.  You’ll help banks, software companies and large enterprises leverage Wise’s infrastructure to offer their customers world class payments products through their own channels. 

This role is a unique opportunity to help reach millions of new customers, transform the international payments experience for bank customers and have significant impact on Wise’s mission

This is not a standard project management role – we are looking for someone that loves the challenge of building high performing teams, delivering complex projects whilst understanding the importance of delivering a great product  You’ll help Wise Platform scale by building and developing a team of high impact delivery managers, working independently on strategic integrations into intricate partner IT systems, navigating partner requirements, working through a range of regulations and with an array of stakeholders.

You’ll receive a competitive package including a starting salary of $200,000 – $250,000 annually + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below 😉)

Here’s how you’ll contribute to Wise Platform

What you’ll do:

• You’ll demonstrate impact by managing a portfolio of partner projects, supporting deal prioritisation, establishing delivery standards, supporting OKR setting/tracking and successfully managing project team timelines and deliverables
• You’ll work closely with regional teams to deliver integrations for Wise Platform, helping reach revenue targets, ensuring our partners have a seamless delivery experience to help their customers have a world class international payment experience. 
• You will be responsible for hiring, developing, and supporting the Americas Implementation  team. You’ll guide our team on delivery frameworks and best practices to help our teams provide delightful implementations to our partners
• You’ll go above and beyond to help the team execute – whether this is helping teams shape delivery plans with partners, joining partner calls, helping negotiate partner requirements or supporting in the process of getting partners live
  
• You’ll be championing Wise Platform in the rest of the organisation, and liaising across functions (customer support, financial crime, operations, etc.) to build a seamless delivery experience for our partners
• You’ll understand how to navigate the complex internal world of banks and large organisations. You’ll get approvals and remove blockers with, or on behalf of, our internal sponsors to ensure the project stays on track.
• You’ll build strong relationships and work cross functionally with GTM, Product and Engineering teams, as well as senior partner stakeholders, up to CEO and board level, helping define project or product scope,  proposing new features or improvements to our current offering.

This role will give you the opportunity to 

• Reinvent the way partners around the world offer international payments to their customers, completely transforming this experience.
• Work on one of the biggest levers of our mission.  We are able to reduce prices by scaling the volume of money we move – and a lot of that volume passes through bank and non bank partners.
• Be flexible in how and where you work, we understand that everyone needs a little something different so we’ll do our best to make it happen.

A bit about you

• You have owned and delivered complex programs of work across enterprise/B2B partner integrations, collaborating across functions and getting the wider organisation excited about what you’re delivering
• You are willing to get stuck into the execution and wear any hat if it means getting things launched tomorrow.  This is expected of every lead at Wise.
• You have a proven track record of maturing IMs into bigger roles as well as hiring top talent. 
• You’re able to set targets, dream big and help teams deliver against these, building consensus and doing whatever it takes to get there. 
• You have fresh ideas – You don’t accept the status quo, but are interested in scaling teams and solving problems in novel ways. You are able to communicate the impact of those ideas and formulate plans to implement them
• You’re an excellent, influential communicator: An effective communicator, you’re straight up and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.

Key benefits

• 🚀  RSU's in a rapidly growing company 
• 💻 Hybrid working model – a mix of working from home and from the office
• ✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from most countries in the world
• 💪  An annual self-development budget
• 🩺  Medical, dental, & vision insurance – including HSA and FSA options
• 💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️  25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️  A paid 6-week sabbatical leave after four years 
• 👶🏼  18-weeks of paid parental leave, after a year with us
• 💰  401k with up to a 4% employer match
• 🏆  2023 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work
• ⭐️  Here’s more info on our benefits in Austin

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

#LI-Hybrid