Customer Support Associate – Portuguese Speaker

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission: to make money without borders the new normal. We’ve got 16 million customers across the globe and we’re growing. Fast.

And it’s not just our business that’s growing fast, our team is growing too!

We’re looking for a passionate English and Portuguese speaking Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, as the link between our customers and internal teams.

We work differently and we’re proud of it! At Wise you’ll have the opportunity to grow your skill set and work across our entire business to make a real impact on real customers all around the world.

Here’s how you’ll be contributing to the Customer Support team:

• Help customers have the best experience possible with our product working across email and phone
• Be flexible! You’ll be covering variety of shifts – we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand
• Go above and beyond the call of duty: solve problems working together with other teams
• Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers

 About you: 

• You’re eligible to work in Estonia (EU citizens included), we won’t be able to support visas for this role. This role is based in Tallinn, we don’t support remote work.
• You’re ready to work full time, this is not a part-time job opportunity
• Your verbal and written English and Portuguese skills are excellent 
• You’re flexible and adaptable, open to working days, evenings and weekend shifts
• You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense
• You’re able to work in a fast-paced, ever-changing environment
• You’re a team-player and understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You love learning new things and challenging ideas, not people.

PS! If you’re interested in the position, please apply by submitting your CV in English, and answering the application questions in your own words and thoughts.