Wise is one of the fastest growing companies in Europe, and we’re on a mission: to make money without borders the new normal. We’ve got 10 million customers across the globe, and we’re growing. Fast.
Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply.
So, we’re building a new one.
As an IT Support Technician at Wise, you will play a crucial role in ensuring the smooth operation of our Internal IT systems. You will be responsible for diagnosing and resolving technical issues, providing outstanding customer service, and maintaining a high level of customer satisfaction. This role offers an excellent opportunity for professional growth and development in the IT support field.
Provide IT support and troubleshooting for both Windows and Apple environments.Manage endpoint support, including expertise in Jamf and Intune.Collaborate with support and engineering teams on large-scale projects to ensure successful implementation.Possess extensive knowledge of maintaining and supporting wiser systems, with the ability to restore them to full functionality.Mentor and train colleagues, sharing your expertise and knowledge.Document work thoroughly and create guides for fellow technicians and customers.Ensure high-quality ticket management and understand the importance of efficient issue tracking.Have experience with automating certain tickets and issues.
Minimum of 2 years of experience in an IT support role.Proficiency in troubleshooting Windows and Apple operating systems.Hands-on experience with endpoint management tools such as Jamf and Intune.Track record of successful collaboration on large-scale IT projects.Strong mentoring and training skills.Excellent documentation skills, including the ability to create guides and manuals.Experience with Jira/Atlassian or similar project management tools.Nice to have experience in bash and PowerShell scripting
Why Join Us:
Competitive salary and benefits package.Opportunity to work on cutting-edge technology projects.Collaborative and supportive work environment.Continuous learning and professional development opportunities.Chance to make a significant impact in a growing organisation.
If you are a dedicated IT support technician with a passion for solving complex problems and helping others succeed, we encourage you to apply. Join our team and be a part of our mission to deliver exceptional IT support and innovation.
If you’re interested in the position, please apply by submitting your CV and Cover Letter.
We’re people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences.
Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.
Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.
If you want to find out more about what it’s like to work at Wise visit Wise.Jobs.
How we work
At Wise, we work differently and we’re proud of it. Here you’ll have bucket loads of freedom, responsibility and autonomy. In practise, this means working in autonomous teams. Working this way helps us move at speed and achieve our mission faster.
Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So we’re building a new one. We’ve come a long way, but we’re only just getting started.
Compensation and stock
At Wise, all our employees have a share in our mission and the responsibility to make our product a success. Our team’s priority is to ensure our compensation packages are competitive, fair and transparent. Stock is one of the ways we share the value of our growth and is a key part of our compensation package. But how does stock work? Find out 👇
There are many ways in which you can progress at Wise, but we’re all encouraged to drive our own development and to grab the right opportunities. What you can accomplish here isn’t set by your job title or your previous experience. Read more about it from our employees 👇
Yes, you’ll get the usual stuff like a laptop, holidays and a salary but we don’t just want to sell you a list of benefits. We’d like to explain a bit more about why we offer what we do. Read on to find out more.