Customer Support Associate (English Speaker)

Customer Support, Tallinn

Office

Tallinn

Team

Customer Support

Salary (monthly)

1,675 EUR + benefits

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission: to make money without borders the new normal. We’ve got 10 million active customers across the globe and we’re growing. Fast.

And it’s not just our business that’s growing, our team is growing too!

We’re looking for a passionate English-speaking Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, as the link between our customers and internal teams.

We work differently and we’re proud of it! At Wise you’ll have the opportunity to grow your skill set and work across our entire business to make a real impact on real customers all around the world.

Here’s how you’ll be contributing to the Customer Support team:

  • Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed
  • Support customers by communicating with them via emails and phone calls
  • Demonstrate flexibility! You’ll be covering a variety of shifts – we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. PS! We make our schedules in advance so you’ll be able to plan your time accordingly
  • Go above and beyond the call of duty: solve problems working together with other teams.
  • Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers

About you: 

  • You’re located already in Tallinn, Estonia, this isn’t a remote job
  • You’re eligible to work in Estonia, we don’t provide relocation nor visa support for this role
  • You’re ready to work full time (40h per week). This isn’t a part-time job opportunity and we cannot be flexible with this
  • Your verbal and written English skills are excellent, communicating difficult concepts in an easy to understand way comes naturally to you
  • You’re flexible and adaptable, open to working days, evenings and weekend shifts as well as public holidays
  • You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense
  • You’re able to work in a fast-paced, ever-changing environment – you understand that change is needed to both grow and learn but also work more efficiently
  • You’re a team-player and understand that having a great working culture is everyone’s responsibility. You treat everyone with respect and always give a helping hand, and you let our values guide you
  • You love learning new things and challenging ideas, not people.

PS! If you’re interested in the position, please apply by submitting your CV in English, and answering the application questions in your own words and thoughts.

 

What do we offer:

Salary (monthly)
€1.675€1.675 EUR

We’re people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it’s like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Start your application