IT Support Technician

Engineering, Austin

Office

Austin

Team

Engineering

IT Support Technician

We are looking for an experienced IT Support Technician to join our growing User Technology (UT) Support Team in our Austin, Texas office! 🚀 Our mission is to support everyone in Wise through ensuring we’re offering the best equipment, keeping it safe and running in peak condition. You’ll receive a competitive package including a salary range starting at $31.25 per hour + Restricted Stock Units (RSUs) in a profitable company + and a wide array of other benefits!

A bit about the role:

Here at Wise we’re working to create a seamless UT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed blocker. We have a highly mobile, geographically diverse work environment and currently we look after more than 20 offices of varying sizes.

The teams that support all this are called User Technology (UT). UT comprises autonomous teams that build and maintain everything needed to support our company mission. These teams include device management, conferences and events, network infrastructure, service management and user access management organized into various engineering and support functions. We already have an amazingly dedicated and talented team of 60+ technicians and engineer Wisers.

You’ll be working in a smaller group, in a global team. Most of our work is done locally in the Austin office, but you’ll also be supporting our other locations in the Americas, located in Tampa, New York, Mexico City, and São Paulo, Brazil. We also give support to co-workers who are traveling or working from anywhere outside of the office. 

 

A bit about the job:

  • Provide exceptional technical support to Wisers, offering assistance with a variety of IT-related issues.

  • Efficiently manage the procurement, assets, and inventory of laptops, monitors, printers, and other peripheral tech accessories.

  • Proactively identify and recommend potential areas for improvement, contributing to the enhancement of overall operational efficiency.

  • Become the go-to resource, functioning as an encyclopedia on Wise’s IT products and services.

  • Diagnose and resolve computer hardware and software issues through effective troubleshooting and repair techniques.

  • Educate users and colleagues on tools, technology, and security measures within the Wise framework.

  • Oversee the provisioning and deprovisioning of devices, ensuring seamless management of IT resources.

  • Collaborate with other teams in UT, providing valuable assistance and fostering a cohesive working environment.

  • Actively participate in internal projects dedicated to continuous improvement initiatives.

A bit about you:

  • Demonstrate a proven track record of providing IT support in Windows and/or Mac OS environments.

  • Possess a natural inclination to help people and solve problems, coupled with assertive communication skills.

  • Display flexibility and a keen willingness to learn in a dynamic IT environment.

  • Identify pain points and drive improvement initiatives to successful completion.

  • Exhibit a great sense of humor and the ability to thrive in high-pressure situations.

  • Show a passion for computing and a dedication to enhancing user experience.

  • Comfortably switch between independent work and collaborative teamwork as dictated by the situation.

  • Showcase a knack for researching solutions and staying abreast of the latest technology trends.

  • Hold legal authorization to work in the US; unfortunately, we cannot support Visas for this role.

  • Note that this is a Hybrid position based in Austin, Texas, and not a remote role.

 
 

Key Benefits:

● 💵 Salary range starting at $31.25 per hour, based on experience

● 🚀 RSU’s in a rapidly growing company

● 💻 Hybrid working – up to 3 days/week working from home, the other 2 days in the office

● ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

● 💪 An annual self-development budget

● 🩺 Medical, dental, & vision insurance – including HSA and FSA options

● 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

● 🐶 Pet friendly offices

● ☀️ 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

● 🏝 A paid 6-week sabbatical leave after four years ● 󰘲 18-weeks of paid parental leave, after a year with us

● 💰 401k with up to a 4% employer match

We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic. 💙

 #LI-Hybrid

We’re people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it’s like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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