Careers in Customer Support
No problem too big, no customer unheard. You help people around the world have a great experience using Wise.
Make it easy. Make it personal
Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll empathise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.
As the voice of our customers, you help our Product teams tweak and iterate new processes to create the best possible customer experience.
How we work
We support our customers around the globe in time-zones that work best for them. We have offices in several locations and you’ll work a variety of shifts to suit our customer needs. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.
Meet our Customer Support team
“I studied journalism so my side project here with the marketing team allows me to do what I love.”
Juliana, Social Media Customer Support, Tampa
“I'm sort of the middle person between the Product team and Customer Support.”
Talathia, Customer Support Associate
"I noticed quickly after joining that I could really build a career here"
Brenda, Customer Support Team Lead
“I’m a basketball player so being able to have flexibility and a life outside of work is important to me.”
Badou, Customer Support Associate
“There’s no hierarchy here, you can talk with anyone, whatever their job title.”
Getriin, Customer Support Specialist