Careers in Customer Support

No problem too big, no customer unheard. You help people around the world have a great experience using Wise.

Three people working together

Make it easy. Make it personal

Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll empathise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.

As the voice of our customers, you help our Product teams tweak and iterate new processes to create the best possible customer experience.

People working in the office
The customer support team working in the office

How we work

We support our customers around the globe in time-zones that work best for them. We have offices in several locations and you’ll work a variety of shifts to suit our customer needs. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.

A team member working
Three people collaborating

Meet our Customer Support team

Team member Juliana in the office

“I studied journalism so my side project here with the marketing team allows me to do what I love.”

Juliana, Social Media Customer Support, Tampa

Team member Talathia in the office

“I'm sort of the middle person between the Product team and Customer Support.”

Talathia, Customer Support Associate

Read Talathia's story
Team member Brenda in the office

"I noticed quickly after joining that I could really build a career here"

Brenda, Customer Support Team Lead

Read Brenda's story
Team member Badou in the office

“I’m a basketball player so being able to have flexibility and a life outside of work is important to me.”

Badou, Customer Support Associate

Read Badou's story
Team member Getriin in the office

“There’s no hierarchy here, you can talk with anyone, whatever their job title.”

Getriin, Customer Support Specialist

Read Getriin's story
Team member Simon in the office

"Here nobody tells you what to do. You have to be responsible and organised to make sure you’re working on the most impactful things."

Simon, Customer Support Specialist

Read Simon’s story

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A team member looking at a whiteboard

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