Careers in Customer Support

No problem too big, no customer unheard. You help people around the world have a great experience using Wise.

Three people working together

Make it easy. Make it personal

Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll empathise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.

As the voice of our customers, you help our Product teams tweak and iterate new processes to create the best possible customer experience.

People working in the office
The customer support team working in the office

How we work

We support our customers around the globe in time-zones that work best for them. We have offices in several locations and you’ll work a variety of shifts to suit our customer needs. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.

A team member working
Three people collaborating