Careers in Customer Support
No problem too big, no customer unheard. You help people around the world have a great experience using Wise.
Trusted around the world
You’ll make sure the Wise experience is safe and seamless for our customers around the world. With over 60 currencies and over 16 million people using Wise, this is no mean feat.
You’ll work with local regulators and banking partners, to make sure we comply with local financial laws and regulations. Building frameworks from scratch, you’ll take complex processes and make them seamless. You might fly under the radar — but you’ll be keeping our customers secure, and Wise trusted.
Make it easy. Make it personal
Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll empathise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.
As the voice of our customers, you help our Product teams tweak and iterate new processes to create the best possible customer experience.
How we work
We support our customers around the globe in time-zones that work best for them. We have offices in several locations and you’ll work a variety of shifts to suit our customer needs. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.
Jobs you might be interested in
Salary
6300 - 8500 SGD Monthly
Location
Singapore
Team
Customer Support
Locations
Singapore
Description
Short introductionWe’re looking for a Workforce Management Specialist to join our team in the Singapore office!As a member of the WFM team you will be vital in ensuring agents are scheduled to be work
Reference
5cb76378-3e2d-4b40-80a7-c6cc2c2b4e0d
Expiry Date
01/01/0001
Salary
$67,500 USD Annual
Location
Austin
Team
Customer Support
Locations
Austin
Description
Your mission is to provide leadership to the Customer Support Team establishing and maintaining high levels of quality, efficiency and other processes required for an exceptional level of customer sup
Reference
7f22acc5-5a1f-4ea4-828e-283593c69664
Expiry Date
01/01/0001
Salary
24.00
Location
Austin
Team
Customer Support
Locations
Austin
Description
We’re looking for Customer Support Associates to join our Customer Support team at Wise! You'll support our English-speaking customers, in a call center-like environment, from our new Austin office! W
Reference
18c5c15d-94ee-4360-a579-6404e7eb4510
Expiry Date
01/01/0001
Salary
$24.00 + 5% language differential
Location
Austin
Team
Customer Support
Locations
Austin
Description
We’re looking for passionate bilingual Spanish and English speaking Customer Support Associate to join our team in Austin, Texas. You’ll play a key role in helping our customers have a great experienc
Reference
f4bcb89e-d8e9-4c85-bb3d-6a822aa16bcd
Expiry Date
01/01/0001
Salary
3900 - 5050 EUR Monthly
Location
Tallinn
Team
Customer Support
Locations
Tallinn
Description
We're looking for an experienced Head of Training to look after our operational training programs and teams across Servicing Operations functions globally (impacting 3500+ Wisers from KYC, Financial C
Reference
369101e4-5a14-4bb6-b205-b03e2366f2de
Expiry Date
01/01/0001
Salary
5250000 - 5250000 JPY Annual
Location
Tokyo
Team
Customer Support
Locations
Tokyo
Description
We’re looking for Customer Support Agents who have an excellent command of both Japanese and English to join our growing team in Tokyo on a 1-year Full Time Contract (FTC), starting on 17th June 2024
Reference
81597a9a-6b57-45f1-93b8-dfcff31e87e0
Expiry Date
01/01/0001
Salary
950000 - 1225000 HUF Monthly
Location
Budapest
Team
Customer Support
Locations
Budapest
Description
The KYC Training Program Lead will be responsible for developing and implementing comprehensive training programs to ensure the team is equipped with the necessary skills and knowledge to effectively
Reference
d2101267-6e1d-4fe1-b4ac-c1dde2a5e708
Expiry Date
01/01/0001
Salary
125000 - 165000 GBP Annual
Location
London
Team
Customer Support
Locations
London
Description
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true mult
Reference
c56d84fc-9dc1-4b32-a0ba-c675c3beb362
Expiry Date
01/01/0001
Salary
1880 EUR Monthly
Location
Tallinn
Team
Customer Support
Locations
Tallinn
Description
How you will contribute to the Workforce Management team: Create and optimise short, mid and long term capacity planning, so that our customers get support within defined service-level agreementsCondu
Reference
1ca3bfd9-dcc7-4c39-97cd-f9103d935d9c
Expiry Date
01/01/0001
Related blogs
Content Type
BlogPublish date
01/24/2024
Summary
Wise’s volunteer day is not just a perk; it’s a celebration of community, camaraderie, and making a difference.Meet Claire Adelman, Customer Support Training Specialist, and Javier Perdo