Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

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People Operations Senior Advisor - Austin

We’re looking for a People Operations Senior Advisor for our Austin location to join our Americas People Operations Team. This role is a unique opportunity to have an impact on Wise’s mission, grow as a People Senior Advisor and help save millions more people money.  This role will report to the People Operations Senior Lead for the Americas based in Tampa, Florida.

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Your mission: 

Our People Operations’ team vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. As part of the journey, you’ll have the exciting opportunity to own the overall employee advisory for the Product and Engineering teams in Austin and New York. You’ll manage employee relations matters, provide important insights and sound recommendations for policy and process changes and ensure key stakeholders are continually informed of legislation, law and regulation updates. Our mission is to assist our Leads and teams to deliver a seamless employee operations experience throughout the entire ‘Wiser’ journey for our growing Wise population in the Americas. 🌎

You will also provide input regarding team goals, KPIs, efficiencies, process improvements and future optimization of our People Operations team, as well as participate by providing deliverables of local and global projects.

Here’s how you’ll be contributing to People Operations:

• Independently own Employee Relations (ER) matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of complex situations (from internal conflict management to external, escalated cases), and balancing our exposure and appetite to risk in the process

• Partner with People Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations while balancing our exposure and appetite to risk 

• Drive People Operations projects that require advisory input and alignment

• Review our current and building new operational processes (across all aspects of the employee journey from onboarding to exit) and identifying effectiveness improvements to help us scale the impact of the People team for the region without compromising the employee experience

• Collaborate with People Partners to complement their functional business insights with your ER data and expertise

• Analyze and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices

• Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the Support subteam to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice

• Contribute strategic thinking in global team and tribe projects to help drive our People mission

• Act as a partner to our People Servicing teams (Payroll and People Technology)

• Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data

• Own and contribute to projects both on a local and global level, which will collaboratively shape the future of Wise as we continue to grow

• Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work

This role will give you the opportunity to:

• Contribute towards the bi-annual planning cycles - Attend global review sessions, collate data on team performance, share ideas for improvements and lead new projects, etc.

• Create continuous improvement within the team - Partner with your global team to recommend new approaches and policy and procedure changes to co-create solutions from a global and mass customization outlook

• Maximize advisory impact and partnership - Collaborate with the People Partners (HRBPs) to share advisory data and trends to drive empowered and inclusive stakeholder relationships

• Be part of our mission to make money without borders the new normal

About you:

• Previous and demonstrable experience in a HR Advisor / ER Specialist role and ready to take your existing experience to the next level

• Subject matter expert in employment law and employee relations advice - Senior Leadership will look to you for sound advice on a variety of complex cases. 

• A strong growth mindset - being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously

• Sound knowledge of US employment law and working practices

• Extensive experience in owning and advising on a range of employee relations matters end-to-end

• A heap of empathy and emotional intelligence - you’ll need to be able to communicate effectively and inclusively, both in person and in writing

• Adaptable - you will be as comfortable working with ambiguity as you are with certainty. We need someone who can be agile enough to respond to changing priorities, but be able to have big picture, proactive thinking for the long term path ahead

• Experience in promoting inclusive environments and facilitating challenging conversations about Diversity, Equity, and Inclusion (DEI) strategies within the frameworks of an organization's culture, practices, and policies.

• Tech savvy (familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow)

• Excellent written and verbal communication skills in English

• Eagle-eyed attention to detail

• Ability to deal with confidential information in a professional manner

• Courageous and calm in challenging situations

Some extra skills that would be great: 

• Strong HRIS knowledge and technical aptitude, such as familiarity with G-suite, and experience with Workday, Slack and/or Google Suite would be a plus

• Additional education such as a Bachelor Degree is strongly encouraged but not required

• An up-to-date professional HR Certification to demonstrate your expertise and commitment within the field of Human Resources would be nice to have, but is not required 

• Financial services experience – you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats

Key Benefits:

• 🚀  RSU’s in a rapidly growing company after a year with us
• 💻 Flexible working - During the first six months, you’ll be in office 4-5 days per week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week. We get that flexibility is essential and you’ll be trusted to do the right thing in balancing your responsibilities. 
• ✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
• 💪  An annual self-development budget
• 🩺  Medical, dental, & vision insurance – including HSA and FSA options
• 💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️  25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️  A paid 6-week sabbatical leave after four years
• 👶🏼  18-weeks of paid parental leave, after a year with us
• 💰  401k with up to a 4% employer match
• 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work

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For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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