Scaling Customer Support in Hyderabad

"What excites me most is the incredible opportunity to build something from the ground up. Leading and building a team from scratch is something very few people get to experience in their careers, and I feel genuinely excited and challenged by that."

Prashanth Sampath (He/Him)

Customer Support Lead

What initially attracted me to Wise was being a customer first. The product truly amazed me with its incredible convenience and efficiency for international money transfers. When this opportunity came along, especially with the launch of the new Hyderabad office, it felt like perfect timing. Having been here for three months now, it has felt like the right decision from day one.

I'm originally from India and spent most of my earlier years in Hyderabad–my schooling, college, and first job have all been here. After working in Poland for two years, I returned to Hyderabad, so joining Wise here felt like a full circle moment. Growing up in this city gave me countless opportunities to work alongside inspiring leaders and understand the intricacies of customer service businesses. Now, I get to give back by developing talent in the same place that shaped me.

Hyderabad is the perfect location, offering an excellent cost of living and a multicultural population that brings diverse perspectives invaluable for serving customers globally. Being able to combine the familiarity of home with creating something entirely new has provided the perfect foundation for helping Wise grow while staying connected to my roots.

What excites you most about joining Wise in Hyderabad?

What excites me most is the incredible opportunity to build something from the ground up. Leading and building a team from scratch is something very few people get to experience in their careers, and I feel genuinely excited and challenged by that. You can build a great product, but without an exceptional team to support customers when issues arise, even the best product will fall short of its potential. Being able to shape that customer experience from day one is what excites me.

How do you see your role contributing to the success of the Hyderabad location and Wise as a whole?

I see my role as directly contributing to the success of both the Hyderabad office and Wise as a whole by focusing on three key areas: scaling operations, optimizing processes, and fostering a strong Wise culture.

First, I'm committed to scaling our Customer Support operations to meet the growing demands of our global customer base, ensuring we never compromise on our promise of delivering exceptional service. This means making high-quality decisions about developing our people, refining our processes, and building our site into a world-class team.

Another core part of my contribution is driving process improvements. I'll enable my team to collaborate with global teams to identify and resolve bottlenecks, ensuring we continuously redefine the customer experience and improve efficiency for our customers.

Finally, I'm passionate about culturally integrating the Hyderabad team with Wise's core mission. This means championing transparency and cultivating a genuine customer-first attitude that aligns with Wise's values.

And lastly, what skills are you looking for in a new joiner?

We’re looking for people who are truly customer-obsessed– we want team members who are genuinely excited about Wise’s mission and put the customer first in every decision.

Curiosity and a growth mindset are essential. We’re looking for those who ask “why” and “what if”, who actively seek out learning opportunities, and who champion collaboration with other teams to solve customer challenges. When you combine this customer-first mindset with genuine curiosity and a collaborative approach, that’s how we continuously improve and redefine the customer experience.

List #1

Roles you might be interested in

KYC Operations Senior Analyst - Total Service

Salary

5100 - 6450 SGD Monthly

Location

Singapore

Team

Operations

Locations

Singapore

Description

Wise is currently scaling our Total Service KYC teams in Singapore. As a KYC Operations Senior Analyst - Total Service, you will play a critical role in ensuring that Wise adheres to regulatory and co

Reference

75a9a628-09c0-48e5-8d97-53f8b20ca38f

Expiry Date

01/01/0001

KYC Operations Team Lead - Business

Salary

10800 BRL Monthly

Location

São Paulo

Team

Operations

Locations

São Paulo

Description

We’re looking for a KYC Operations Team Lead to join our KYC team in Sao Paulo. This role is a unique opportunity to have an impact on Wise’s mission, grow as a lead and help save millions more people

Reference

4763ffe5-4bb2-4f9e-8cd1-c08518fe2fd7

Expiry Date

01/01/0001

KYC Operations Senior Analyst - Deactivations

Salary

31 - 38.45 USD Hourly

Location

Austin

Team

Operations

Locations

Austin

Description

As a KYC Operations Senior Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence

Reference

c9fef885-c1ea-4bb3-896d-ea05db77b9bb

Expiry Date

01/01/0001

Technology Lead, Third Party Management

Salary

1150000 - 1510000 HUF Monthly

Location

Budapest

Team

Customer Support

Locations

Budapest

Description

Job DescriptionWe are looking for a brilliant problem-solver to lead the transformation of our entire third-party management and procurement landscape. This isn't about writing code; it's about deeply

Reference

778d619c-64c7-4622-8836-4f79f0116209

Expiry Date

01/01/0001

Accounts Payable Specialist

Salary

2200 - 2700 EUR Monthly

Location

Tallinn

Team

Finance

Locations

Tallinn

Description

Our dynamic Accounting team in Tallinn is looking for a motivated and ambitious Accounts Payable Specialist to join us. This is not just another AP role — you’ll own critical processes, drive improvem

Reference

36351539-88e7-4a72-bf14-5145b2a2c059

Expiry Date

01/01/0001

Customer Support Associate (French Speaker - Night/Early Morning Shift)

Salary

6015 - 6015 BRL Monthly

Location

São Paulo

Team

Customer Support

Locations

São Paulo

Description

Here’s how you’ll be contributing to the Customer Support team:Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed,Suppor

Reference

8ef87ab1-6789-4d07-b041-cedd89a505d4

Expiry Date

01/01/0001

Senior Product Manager - Servicing Platform - Account Capabilities

Salary

118000 - 135000 GBP Annual

Location

Budapest

Team

Product

Locations

Budapest

Description

SummaryWise is looking for a Product Manager for Account Capabilities to join our team in London or Budapest. You'll be responsible for crafting the vision and strategy for a world-class platform that

Reference

92a90bb5-fffa-46a9-b284-cc08d3dffa94

Expiry Date

01/01/0001

Senior Product Manager - Servicing Platform - Account Capabilities

Salary

118000 - 135000 GBP Annual

Location

London

Team

Product

Locations

London

Description

Reference

28db5889-a172-42d5-9c16-3706b533718c

Expiry Date

01/01/0001

Motion Designer (Wise Business)

Salary

45000 - 65000 GBP Annual

Location

London

Team

Marketing

Locations

London

Description

We’re looking for a Motion Designer to join Wise Business as part of the wider Brand and Creative team in London. You’ll play a key part in helping grow the creative output of Wise Business by deliver

Reference

aea6b33b-2e11-4502-81eb-14c18a32b8d7

Expiry Date

01/01/0001

Engineering Lead - Embedded Finance

Salary

100000 - 125000 GBP Annual

Location

London

Team

Technology

Description

We’re looking for an Engineering Lead to join the embedded finance vertical. Our mission is to build the world's best embedded finance platform for our partners. We work closely with multiple functio

Reference

d64260a7-293d-47ce-a113-ec3df2f4e546

Expiry Date

01/01/0001

List #1

Articles you might like

Building trust through data

Teaser

People profile

Content Type

Blog

Publish date

10/02/2025

Summary

Yara Burvin, Analytics Engineer in London, shares how she built a game-changing data hub that transformed FinCrime operations at Wise. Read more below 🚀 "At Wise, I have the trust fr

Teaser

Yara Burvin, Analytics Engineer in London, shares how she built a game-changing data hub that transformed FinCrime operations at Wise. Read more below 🚀

Amani Albertsen

Why hiring early talent fuels growth

Teaser

Early careers

Content Type

Blog

Publish date

09/25/2025

Summary

Apurv, an Analytics lead in Singapore, shares why he thinks hiring early career talent is essential to his team’s growth and success. "Be prepared to guide them as they move from wor

Teaser

Apurv, an Analytics lead in Singapore, shares why he thinks hiring early career talent is essential to his team’s growth and success.

Holly Sellers

Starting your career in the age of AI

Teaser

Early careers

Content Type

Blog

Publish date

09/24/2025

Summary

In a recent article, Pete Yeomans, Lead for Early Careers in Design at Wise, shares his insights on how to thrive as a designer in the age of AI. He explains that we are heavily invested in ou

Teaser

Pete Yeomans, Lead for Early Careers in Design at Wise shares his thoughts on starting your career in the age of AI. He shares practical tips that can help students thrive at interview.

Holly Sellers

Driving decisions through data: Wise Platform

Teaser

People profile

Content Type

Blog

Publish date

09/22/2025

Summary

“Data is central to decision-making in Wise Platform. This allows analysts to truly influence and drive the strategic direction of our teams, products and partnerships.” Zac Feighery (He

Teaser

Zac Feighery, Analytics Lead at Wise Platform in London shares his insights on what it’s really like to be an Analyst, driving strategic decisions that impact millions of customers worldwide 🚀

Verona Hasani

Fighting Hidden Fees and IBAN Discrimination

Teaser

People profile

Content Type

Blog

Publish date

09/17/2025

Summary

Magali Van Bulck, Head of Policy & Government Relations (EMEA), joined Wise driven by a strong personal connection to our mission. Find out more on what inspired her join the team ⬇️

Teaser

Magali Van Bulck, Head of Policy & Government Relations (EMEA), joined Wise driven by a strong personal connection to our mission. Find out more on what inspired her join the team ⬇️

Verona Hasani

Life at Wise

Shaping Global Solutions: Insights from Nikita, Presales Consulting Lead, Americas

Teaser

People profile

Content Type

Blog

Publish date

09/01/2025

Summary

Nikita Pentchoukov, Presales Consulting Lead at Wise Platform, shares his journey and insights into the world of Solutions Consulting 🌍 “The best part is the genuine empowerment you'

Teaser

Nikita Pentchoukov, Presales Consulting Lead at Wise Platform, shares his journey and insights into the world of Solutions Consulting 🌍

Verona Hasani

Making Real Impact: Data Analyst Intern

Teaser

People profile

Content Type

Blog

Publish date

08/29/2025

Summary

From complex data to global teamwork – our interns tackle real challenges that shape our product. Read more 🚀 "Your actions as an intern do not live in an 'intern-only' sandbox, rath

Teaser

From complex data to global teamwork – our interns tackle real challenges that shape our product. Read more 🚀

Sapphire Birmingham

London to São Paulo: Growth in Brazil

Teaser

People profile

Content Type

Blog

Publish date

08/29/2025

Summary

What do you do when traditional banking fails you? 🤔 German Sibay, Engineering Lead, turned his cross-border payment frustrations into a career mission. "I often joke that I used

Teaser

What do you do when traditional banking fails you? 🤔 German Sibay, Engineering Lead, turned his cross-border payment frustrations into a career mission.

Amani Albertsen

Local Expertise, Global Impact: Scaling Wise in India

Teaser

People profile

Content Type

Blog

Publish date

08/28/2025

Summary

Smrithi Ravi, APAC Head of Engineering, shares her journey of leading Wise’s expansion across the Asia Pacific, from building innovative teams to launching our new hub in Hyderabad 🇮🇳

Teaser

Smrithi Ravi, APAC Head of Engineering, shares her journey of leading Wise’s expansion across the Asia Pacific, from building innovative teams to launching our new hub in Hyderabad 🇮🇳

Verona Hasani

Leadership: Insights from Emmanuel Thomassin, Chief Finance Officer

Teaser

People profile

Content Type

Blog

Publish date

08/20/2025

Summary

Emmanuel Thomassin, Chief Finance Officer, reflects on his career journey and what drew him to Wise's customer-first culture 🌍 “What continues to excite me about Wise is our custom

Teaser

Emmanuel Thomassin, Chief Finance Officer, reflects on his career journey and what drew him to Wise's customer-first culture 🌍

Verona Hasani

View all

Scaling Customer Support in Hyderabad

Tags

Join us

For everyone, everywhere. We’re people building money without borders.