Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.
Job Description
Our Global Consumer Due Diligence team is looking for Team Leads in Austin, Texas. This role is a unique opportunity to have an impact on Wise’s mission, develop a high performing verification team and help save millions more people money.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.
Your mission will be to develop a high performing verification team, to learn more about the compliance world, to improve the sometimes frustrating verification process for our customers, and to help millions more potential customers save money by using Wise!
The role as a Due Diligence Team Lead gives you the opportunity to:
Develop a strong verification team and support agents on their personal growth path by scheduling, interviewing, hiring, organising team events.
Help team members to understand their role in the mission through coaching, challenge or mediating debates, manage team’s resources and their relevant skills.
Build connections between team members as well as cross-team and facilitate collaboration. Identify new collaboration needs on the team level.
Owner of the team's entertainment budget. Keeping it up to date, syncing it with the rest of the leads in the group + Senior Leads.
Help the team develop and measure KPIs for success while planning team capacity and focusing on customer experience.
Increase the efficiency of the verification team while balancing the health and productivity of your agents.
Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base.
Be accountable for quality assurance of verification performed, making decisions within our policy framework, and working with compliance to evolve both our policies and processes.
Manage the training of the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime.
Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of recommendations and policies.
Work with product teams, customer operations, and across compliance to manage operational impact of changes and drive initiatives to improve the customer experience, increase automation or improve operational efficiencies.
Represent the policies, processes, and auditable verification work to regulators and auditors.
Qualifications
As the Due Diligence Team Lead you should have the following skills:
Must already be legally authorised to work in the US, we cannot provide Visa sponsorship for this role.
This is NOT a remote role, this is a full-time hybrid role based in Austin, Texas
Your verbal and written English skills are excellent, any additional language skills are a plus
You have strong administrative skills and extremely organised, with familiarity in navigating administrative systems
You have a good understanding of the regulatory framework surrounding customer verification and familiarity with reading legal and regulatory documents, preferably from a market that Wise currently operates in
You’re a great communicator with strong presentation skills and can assist internal and external projects and audits, and you’re comfortable and calm when either giving or receiving feedback
You have the ability to analyse and move team’s metrics and KPIs, and forecast resources for effective planning
You have a proven track record of taking ownership over your duties taking charge in different situations, and passionate about developing your team
You have previous work experience in the financial sector or similar (eg. relevant regulatory landscape)
You’re a team-builder. Furthermore, you’re not hidden in a corner office somewhere, but rather work among your teams - You are hands-on! Developing your team, and ensuring that we’re delivering on the business needs by guaranteeing that our procedures and processes are continuously improved, simplified and aligned clearly at all levels.
Build and maintain strong relationships with internal stakeholders from an array of different teams.
You lead a team by being a role model to others, demonstrating commitment and vision of challenging goals and objectives.
You welcome new members to your team, and you set them up for success by following, mentoring and coaching them in their growth path
Additional Information
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For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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